We had a good experience. The flight attendants were a bit...brusque. IB13 describes them as similar to old school Lufthansa stewardesses - efficient, but that's it. For example, we were awoken from our flat beds by the lights coming on and the flight attendants immediately approaching us to say "Are you having the breakfast option?" When I mumbled "yes" from my pillow, they said "then please take out your tray table". I was literally still laying down. A few minutes to ease into consciousness would have been nice, as would some softness in the approach.
However, it's hard to complain when dinner was endless champagne, real silverware, meals on a plate, and ice cream sundaes. And it could have been a one-off because on the flight back (a 767 this time), everyone was very professional, polite, and attentive.
Honestly, I had been dreading this flight until the upgrade went through and then I was looking forward to it. There are some decadences of business class, but I think it's far more humane than economy for long flights. I would happily take the standard crappy food and lower standard of service with this amount of space and pay for it. I like to think that if airlines upgraded to these style seats for the whole plane and offered economy-level service, they could charge to make up for the seats lost by giving more space and they would do just fine. I know I would pay for that in a heartbeat every time I fly.
In any case, I was very happy to have this upgrade. United was good. The champagne was excellent. And to top it off, Frankfurt was a very easy entry; I was surprised at how effortless it was to get out of the airport.
Miles and cash well spent!
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